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Refund and Returns Policy

Return and Refund Policy for Flogohomeneeds.com

Last Updated: May 25, 2025

Thank you for shopping at Flogohomeneeds.com. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we’re here to help with our return and refund policy outlined below.

1. Eligibility for Returns

  • Timeframe: Items must be returned within 30 days of the delivery date.

  • Condition: Products must be unused, in their original packaging, and in the same condition as received. Items that are damaged, used, or missing parts may not qualify for a full refund.

  • Non-Returnable Items:

    • Custom-made or personalized furniture.

    • Mattresses, bedding, or pillows that have been opened (for hygiene reasons).

    • Clearance or final sale items.

    • Gift cards.

2. Return Process

  1. Contact Us: Initiate a return by contacting our customer service team at sales@flogohomeneeds.com or by calling 1-323-540-5632. Provide your order number and reason for the return.

  2. Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.

  3. Shipping: Pack the item securely in its original packaging and include the RMA number. Ship the item to the provided return address. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

  4. Inspection: Once the return is received and inspected (typically within 5-7 business days), we will notify you of the approval or rejection of your refund.

3. Refunds

  • Approved Refunds: If approved, your refund will be processed to the original payment method within 7-10 business days. The refund will include the purchase price of the item, excluding original shipping fees.

  • Defective or Damaged Items: If an item arrives defective or damaged, we will cover return shipping costs and provide a full refund or replacement, at your choice.

  • Partial Refunds: Items returned in a condition that does not meet our policy (e.g., used or missing parts) may be eligible for a partial refund, determined at our discretion.

  • Late or Missing Refunds: If you haven’t received your refund within the stated timeframe, please check with your bank or contact us at support@flogohomeneeds.com.

4. Exchanges

  • We do not offer direct exchanges. To replace an item, please return the original item and place a new order for the desired product.

5. Shipping Damage or Incorrect Items

  • Report Immediately: Notify us within 48 hours of delivery if an item arrives damaged or if you receive the wrong product. Email support@flogohomeneeds.com with photos of the damage and your order details.

  • Resolution: We will arrange for a replacement or refund and cover all associated shipping costs.

6. Cancellations

  • Before Shipment: Orders can be canceled free of charge if they have not yet shipped. Contact us immediately to request a cancellation.

  • After Shipment: Once an order has shipped, it cannot be canceled and must be processed as a return.

7. Contact Us

For any questions or assistance with returns or refunds, please reach out to us:

  • Email: sales@flogohomeneeds.com

  • Phone: +13235405632

We are committed to making your shopping experience seamless and satisfactory. Thank you for choosing Flogohomeneeds.com!

Note: This policy is subject to change. Please check our website for the most current version.